Support desk

Find the Right Binobet Casino Contact Point

Live chat, e-mail and phone reach Binobet Casino support 24 hours a day, 7 days a week, so someone answers whenever you write from Australia.

Open live chat Minimum deposit A$15

Paid today

359,096 A$

3,801 Playing now

Licensed in AnjouanALSI-765322. Audited by QUINEL, SIQ, and Gaming Laboratories International.

Fast withdrawalsAverage 20 minutes. Up to A$46,000 per transaction.

128-bit SSL encryptionYour data and transactions secured to banking standard.

Something needs sorting now

Binobet Casino Support Channels

Binobet Casino keeps every route staffed, so queue times stay short whatever the hour.

Can someone help me right now?

Fastest route for missing bonuses, locked accounts or a game that will not load; a chat agent usually replies in three minutes.

Open chat

Sending documents over

Best for statements, documents and anything long; send it to [email protected] and expect an answer within 24 hours.

Write to us

Talking to a person

Use +61 2 3039 6905 (AEST) when you would rather talk it through; the typical wait is three minutes, day or night.

Call now

Local details

Australia support details

No one should wonder whether the hours, the phone line or the licence apply to Australian players.

Reaching us

Australian phone+61 2 3039 6905

Support time zoneAEST

LanguagesEnglish, German, French, Spanish

Support e-mail[email protected]

Who supervises

RegulatorAnjouan Offshore Finance Authority

Safer play

Gambling helpGambling Help Online, Lifeline Australia, National Self-Exclusion Register

When Playing Stops Being the Fun Part

Outside organisations deal with gambling harm independently of this site and charge nothing for it. Gambling Help Online, Lifeline Australia and the National Self-Exclusion Register all work in Australia, so a call or a chat reaches someone who knows the local system.

Gambling Help Online. A national counselling service that offers chat and online support for anyone worried about their betting, their own or someone else's.

Lifeline Australia. Crisis support workers answer day and night whenever distress feels urgent and a person needs to talk things through right away.

National Self-Exclusion Register. A single sign-up blocks you from gambling with every licensed operator in Australia, not just the one you choose.

Full article

Five addresses, one answer

Wrong Inbox Costs Time, Right One Saves It

Matching the message to the right desk is how Binobet Casino keeps answers arriving fast.

Your account

General support[email protected]

Document verification[email protected]

Money

Deposits and withdrawals[email protected]

Elsewhere

Complaints[email protected]

Privacy requests[email protected]

Business and partnerships[email protected]

Get Answered On The First Message

Fronting up with these five details usually cuts the exchange to a single round.

Your registered email address
The exact time of the issue
Screenshot of any error message
Deposit receipt or transaction reference
Photo ID if verification is open

Proof Of Who Runs It

Reading The Licence Before You Play

Six listed facts settle who operates the site and where its licence comes from.

The Company

Legal NameBinobet Casino LLC

Company Number873678 (Anjouan)

Registered AddressHombo Road, Mutsamudu

The Licence

RegulatorAnjouan Offshore Finance Authority

Licence NumberALSI-765322

Written Contact

Support E-mail[email protected]

Binobet Casino Escalation

Binobet Casino Follows A Fixed Escalation Path

Four steps carry a dispute from a first message to the Anjouan Offshore Finance Authority.

From Loose Notes To A File

Put the whole story in writing to [email protected], including dates, amounts and any reply you already hold. A tracking reference comes back within twenty-four hours.

A Considered Answer, Not A Template

Read the response against your own records. Expect a reasoned answer rather than a holding line, and note any point you still dispute before replying.

Before The Regulator, A Review

Ask for the decision to be reviewed by a senior handler, quoting the earlier reference. Nothing moves upward until this internal review has been answered in full.

Binobet Casino Licence Under Review

Take the matter to the Anjouan Offshore Finance Authority, licensing body listed above, if the review still leaves you short. Attach the full exchange you have kept.

Binobet Casino Hours

Slow At Peak, Instant At Three In The Morning

These figures settle how long a wait to expect and where each channel sends you.

Live Chat

Live Chat24 hours a day

Chat First Reply3 minutes

Time ZoneAEST

E-mail

E-mail Address[email protected]

E-mail Reply24 hours

Phone

Phone+61 2 3039 6905

Phone Wait3 minutes

While You Wait

Binobet Casino Answers, Short and Clear

Read this and you will know exactly what happens next, and who decides.

trustWhat happens when I ask for my personal data?+

A request for a copy or deletion of your personal data goes to [email protected] from your registered email address. Deletion closes the account and cancels anything still owed under bonus terms; records tied to deposits, withdrawals and identity checks stay on file for the period Anjouan rules require.

trustHow long does closing my account take?+

Send the closure request from your registered email address and the account is shut once any pending withdrawal clears, which is usually the same working day. Funds left on the balance come back to your payment method before closure finishes, so nothing is stranded inside a closed account, and reopening later needs a fresh identity check.

trustWhat if my problem starts at midnight on a Sunday?+

Live chat and the phone line both stay open at 3am, on weekends and through public holidays, because support runs 24 hours a day, 7 days a week. Replying in AEST, chat and phone typically answer within three minutes, and e-mail to [email protected] is answered within 24 hours.

trustWhat happens when support asks me to prove who I am?+

Give the agent your full name, date of birth and the email address on the account, plus the last four digits of the card you deposited with if money is involved. That combination lets them pull up the account without a password, and no agent will ever ask you for one.

trustWhat happens when the first answer does not fix it?+

Escalate in writing to [email protected], quoting what was said and when, and a senior team reviews the file. If the reply still does not settle it, take the matter to the Anjouan Offshore Finance Authority, the regulator behind licence ALSI-765322.

trustWhat happens when I write in a language other than English?+

An agent replies in English, German, French or Spanish, so you can write in whichever of those you are comfortable with. Say which language you need in your first message and the reply comes back in it, whether you use chat, e-mail or the phone line, which keeps nothing lost in translation.